BMI Mechanical Heating, Ventilation and Air Conditioning
BMI Mechanical Heating, Ventilation and Air Conditioning

To Be the Best HVAC Company, Service Providers Need to Have Customers’ Best Interests at Heart

▸ January 27, 2021

If you find yourself on Google searching for “the best HVAC company,” maybe you should shift your search to “HVAC company that puts customers first”; because, really, shouldn’t they be the same thing? With decades of combined experience working as an HVAC contractor for companies throughout California, we’ve developed a method of service that works for our customers, not against them. You could say… that we have your best interests at heart.

Let’s take a few moments to cover how BMI Mechanical differs from other commercial HVAC companies and why our business model makes more sense than the traditional approach.

We’ve eliminated the “conflict of interest”

Traditional contractor relationships often start with a low-price service agreement, then follow with a litany of service calls and unplanned repairs. This reactive approach is a standard practice in the HVAC industry. You’ll know you’re in this kind of relationship if your annual service & repair costs are more than 1.5 or 2 times the cost of your maintenance agreement. It’s an inherent conflict of interest: the contractor does better when your equipment fails.

But at BMI, we do things a little differently to eliminate this conflict of interest. Ours is a proactive business model, where we do better when you do better. With a fixed-rate monthly service agreement, we aren’t incentivized by breakdowns or premature failures. We want your HVAC system to run as smoothly as possible, so we can limit the number of service calls our HVAC technicians receive. To make this possible, we believe in finding long-term solutions for issues, and anticipating those needs before they impact your business.

Fun Fact: On average, BMI maintenance customers spend less than $0.70 on repairs and service calls for every $1 invested in our maintenance programs; compared to the reactive model, where customers average $2-3 in repairs for every $1 invested in their maintenance programs. 

We believe proactive care is key

In order to minimize breakdowns and inconsistencies with your HVAC system, BMI’s solutions are centered on regular proactive maintenance.  Providing our technicians with the right plan of action and resources to perform quality work benefits our customers with lower repair costs and less equipment downtime.     

BMI technicians visit our clients on a regular basis to test, inspect and perform critical proactive maintenance tasks to make sure everything is working as intended. If we notice any conditions that could cause issues, we address them. If we are aware of any pending updates or manufacturer-suggested maintenance, we get to work. It is our number one priority to keep your HVAC system working and your customers and employees comfortable.

Fun Fact: BMI’s proactive approach is so reliable, they guarantee it!  Guaranteed Maintenance programs offer all-inclusive coverage for a fixed monthly fee!  

We customize our monthly service agreements

It’s no secret that different types of buildings (as well as different climates and environments) require different things out of their HVAC systems. We wouldn’t be able to do our job very well if we didn’t acknowledge these differences in our service agreements.

This being said, rather than delivering a one-size-fits-all service agreement to our customers, we customize each and every solution based on individual circumstances. We even go so far as to consider seasonal changes, age of equipment, and OEM recommendations. This further enables us to be the best HVAC company we can be and promote comfortability and energy- and cost-efficiency in the process. 

Fun Fact: BMI’s average maintenance customer has been with us for over 8 years, and 23% of our customers have been with us for more than 15 years!

Get started with the best HVAC company in California

Our goal is to create a healthy, long-term relationship with each and every one of our customers. Our methodology of service allows this to happen time and time again. But not only does our methodology build trust… it also helps our customers reduce cost, downtown, and necessary operating issues.

If you want to learn more about how our service methodology makes us the best HVAC company in California, contact us today.

Factoid

70% of tenants planning to relocate named poor temperature control as the key reason people are uncomfortable in their existing office building. The Strategy Research Group, Inc.

For nearly 19 years BMI has supplied services to Laurelglen Bible Church under an annual maintenance contract. Our experience with BMI has always been exceptional. Your staff is professional and always available to meet our needs in a timely manner. The maintenance contract has taken ‘the risk out’ of servicing and repairing our HVAC units. John F. Penrose Senior Administrator Laurelglen Bible Church

1-800-698-4264