BMI Mechanical Heating, Ventilation and Air Conditioning
BMI Mechanical Heating, Ventilation and Air Conditioning

C.A.R.E. Program

BMI is committed to continuous improvement and a high level of customer satisfaction. The Customer Assurance, Review and Evaluation (C.A.R.E.) program is designed to meet these goals.

Every BMI customer receives personalized attention following each service experience, and annual account reviews as part of our ongoing preventive maintenance programs. Each communication is developed into an internal Action Plan and routed throughout our organization – from field operations to ownership – all this to ensure prompt response and diligent follow through on every item discussed.

Whether your C.A.R.E. program reveals changing needs within your organization, improved ROI and energy efficiency, or innovative ways for our company to improve, you will find peace of mind knowing you have direct access to BMI’s management team and ownership. The C.A.R.E. program creates a truly dynamic business partnership that places your needs first.

It’s how BMI maintains a 97% customer retention rate, and its reputation as the company “Where Better Really Matters.”

Factoid

75-85% of a building’s life-cycle costs are spend on operations, maintenance, and ongoing replacement of facility infrastructure.

Linc

 

Thank You for the quality of service that you have given this division over the past 20 years. Any time we have called with an issue regarding our air conditioning units, you have responded very quickly and professionally. Under our maintenance agreement you have kept all of our units serviced and in excellent running condition. Your staff is professional and always available to meet our needs in a timely manner.

Charlene White
Production Assistance
Berry Petroleum Company South Midway Sunset Asset Team division

1-800-698-4264