BMI is committed to continuous improvement and a high level of customer satisfaction. The Customer Assurance, Review and Evaluation (C.A.R.E.) program is designed to meet these goals.
Every BMI customer receives personalized attention following each service experience, and annual account reviews as part of our ongoing preventive maintenance programs. Each communication is developed into an internal Action Plan and routed throughout our organization – from field operations to ownership – all this to ensure prompt response and diligent follow through on every item discussed.
Whether your C.A.R.E. program reveals changing needs within your organization, improved ROI and energy efficiency, or innovative ways for our company to improve, you will find peace of mind knowing you have direct access to BMI’s management team and ownership. The C.A.R.E. program creates a truly dynamic business partnership that places your needs first.
It’s how BMI maintains a 97% customer retention rate, and its reputation as the company “Where Better Really Matters.”